T&C
TERMS AND CONDITIONS
Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website. By accessing this website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. If you have any questions about them or do not wish to accept them, please contact our Customer Services team at jrccrafts@hotmail.com before using this website.
We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.
Information About Us
We/our/us refer to JRC Crafts With Megan, a registered sole trader in the United Kingdom.
You can contact us by email at jrccrafts@hotmail.comThe website to which these terms and conditions apply and for which we are responsible is http://www.jrccraftswithmegan.co.uk or any successor website address.
Product Pricing
Our products and prices are subject to change. Promotional terms only apply in the period stated for the promotion. Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.
Product Availability
All goods and services are subject to availability. Any product stock or availability information supplied on the website is an estimate only.
Promotional Codes / Offer Codes
Promo codes are one-time offers and can be redeemed online by entering the code on the basket page upon checkout. JRC Crafts With Megan reserves the right to modify or cancel offers at any time. Codes are limited to one use per customer and may not be used in conjunction with any other offers. Sale or discounted products may be excluded from further discount. Discount does not apply to delivery charges. Discounts are non-transferable and cannot be applied retrospectively to an order.
Cancelling An Order
Under the Consumer Contract Regulations 2013, you have up until 14 days after purchase to cancel an order. You can cancel your order prior to processing for shipment and we will refund the full cost of the order, including any shipping costs.
However, we aim to process orders as quickly and efficiently as possible. Therefore, we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. Crucially, we advise that you contact our customer services immediately on jrccrafts@hotmail.com to notify us of a cancellation.
Orders that have been dispatched can still be cancelled, and we advise that customers refuse delivery of the order to return it. In this instance, the cost of the delivery return (£3.99) will be deducted from the order and will offset the refund of the cost of standard shipping.
Alternatively, you can arrange return of a cancelled order (at your own cost) and upon receipt of the goods, we will refund for the goods and the cost of our standard shipping service (£3.99)
Returns And Refunds
If you wish to return an unwanted product or your entire order then under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations 2013) JRC Crafts With Megan are happy to refund you on the return of the item, providing it is new (unused), complete in all original packaging.
You must contact us within 14 calendar days of receipt of your goods and return the item within 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.
In order to return goods, please email jrccrafts@hotmail.com with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.
Please Note: Customised or personalised items are excluded from the regulations and cannot be returned.